Tailtastic Shipping & Delivery Policy

At Tailtastic, we are committed to transparency about our shipping process and delivery expectations. As a dropshipping business partnering with international suppliers, we want to ensure you have accurate information about how your pet products will reach you.

Our Dropshipping Model & International Shipping

Important: Tailtastic operates through a dropshipping partnership model. Your pet products are sourced from carefully selected international suppliers and ship directly from their warehouses to your address. Most of our products ship from facilities located in China and other international locations.

This international dropshipping model allows us to offer:

• Extensive product variety without local inventory limitations
• Competitive pricing by eliminating middleman costs
• Direct manufacturer-to-customer shipping

Order Processing & Verification

Order Confirmation: Once your order is placed, you'll receive a confirmation email immediately.

Processing Time: Orders are verified and processed within 2–7 business days (excluding weekends and holidays). During this time:

• We coordinate with our international supplier partners
• Products are prepared and quality-checked at the supplier facility
• Shipping labels and tracking information are generated

Order Changes: Once processing begins with our international suppliers, it may not be possible to change or cancel your order. However, please contact us at contact@tailtastic.store immediately if you need assistance, and we'll do our best to help before shipment.

Realistic Delivery Timeframes

Important Note: All delivery times below are in addition to the 2-7 day processing period and represent shipping from international locations (primarily China).

Standard International Shipping Times:

• USA / Australia / France / Spain: 15–25 business days
• Germany / UK / Italy / Belgium / Canada: 19–39 business days
• Rest of the World: 25–45 business days

Extended Delivery Considerations:

• Peak Seasons: Add 5-10 additional days during holidays, Black Friday, Chinese New Year (January-February)
• Customs Processing: International shipments may experience additional delays during customs inspection
• Remote Locations: Rural or remote addresses may require additional delivery time
• Weather Delays: Natural weather events may impact international shipping routes

Shipping Guarantee & Protection

We stand behind our delivery commitments with our shipping guarantee:

Delivery Guarantee Timeframes:

• 60 days for most destinations
• 90 days for Russia
• 120 days for Brazil

If your order does not arrive within the guaranteed timeframe, you are eligible for a full refund or replacement. Please contact us within the guarantee window at contact@tailtastic.store so we can assist you promptly.

International Shipping Disclosures

Customs & Import Responsibilities:

• Customer Responsibility: Customs fees, taxes, import duties, and any other government-imposed charges are the sole responsibility of the customer
• Customs Delays: Packages may be held at customs for inspection, which can add 5-15 days to delivery time
• Customs Documentation: All packages include proper customs declarations as required by international shipping regulations

Tracking Information:

• Full tracking information provided once items are dispatched from supplier facilities
• Tracking may show extended "in transit" periods during international shipping and customs processing
• Some tracking information may be delayed during customs processing

Important Delivery Terms & Limitations

Customer Responsibilities:

• Accurate Addresses: We are not responsible for delays or returns due to incorrect addresses entered during checkout
• Delivery Availability: We are not responsible for missed deliveries if no one is available to receive the package
• Package Security: We are not responsible for stolen packages after delivery confirmation by the postal service
• Address Changes: We cannot change the shipping address once your order has been dispatched to our international suppliers

Circumstances Beyond Our Control:

• Delays caused by customs processing or inspections
• Postal strikes or local delivery service disruptions
• Natural disasters or weather-related shipping delays
• International shipping route disruptions or capacity issues
• Government-imposed shipping restrictions or delays

Reporting Delays or Missing Orders

If your order has not arrived within the estimated delivery time:

1. Contact Timeline: Please contact us at contact@tailtastic.store within 60 days of shipment (or within your specific guarantee period)

2. Required Information: Include your:

   • Complete order number
   • Tracking information (if available)
   • Shipping address details
   • Date of original order

3. Response Time: Our support team will respond within 24 hours with:

   • Updated tracking information
   • Investigation into potential delays
   • Resolution options (refund/replacement)

Quality Assurance & Customer Service

Direct Support: While our products ship from international supplier partners, all customer service is handled directly by Tailtastic. We take full responsibility for:

• Order tracking and communication
• Delivery issue resolution
• Return and refund processing
• Product quality concerns

Supplier Coordination: We work directly with our international suppliers to:

• Monitor shipping performance
• Address delivery delays proactively
• Ensure product quality standards
• Resolve any shipping or product issues

Commitment to Transparency

We believe in honest communication about our international dropshipping operations. While this model may result in longer delivery times compared to domestic shipping, it allows us to offer:

• Extensive product selection not available through local inventory
• Competitive pricing by eliminating intermediary costs
• Quality products directly from specialized pet product manufacturers
• Full customer support despite the international supply chain

Contact Information

Customer Service: contact@tailtastic.store
Response Time: Within 24 hours
Business Hours: Monday-Friday 9AM-6PM EST

Final Commitment

We always strive to provide accurate delivery estimates and keep our customers fully informed about our international shipping processes. While some delays are outside our direct control due to international shipping and customs processing, we promise to:

• Communicate transparently about realistic delivery timeframes
• Work diligently with our supplier partners to minimize delays
• Provide full customer support throughout the shipping process
• Honor our delivery guarantees with refunds or replacements when needed

Thank you for choosing Tailtastic and for your understanding of our international dropshipping operations. We're confident you and your pets will love your order once it arrives!

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Policy Last Updated: 23.09.2025