Tailtastic Refund and Return Policy

We want you (and your pet) to be happy with your purchase. If something isn’t right, we’re here to help.

1. Standard Return Policy

  • You have 14 days after receiving your order to request a return.
  • To be eligible, the item must be unused, in the same condition you received it, with tags and original packaging included.
  • To start a return, email us at contact@tailtastic.store with your order number and details.

We’ll review your request and provide you with return instructions. Items sent back without prior approval will not be accepted.

2. Damaged, Defective or Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

  • The item is damaged or defective, or
  • You received the wrong product

We may request clear photos or videos of the issue so we can quickly arrange a replacement or refund.

3. Non-Returnable Items

Some items cannot be returned, including:

  • Custom or personalized products
  • Sale items or gift cards
  • Perishable or personal care products
  • Hazardous goods (e.g., flammable liquids)
  • Shipping Costs

If you’re unsure whether your item qualifies, please contact us before ordering.

4. Exchanges

The fastest way to exchange is to return the item and place a new order for the product you want.

5. EU Right of Withdrawal

For orders shipped into the European Union, you have the legal right to cancel or return your order within 14 days of delivery, for any reason. Items must be returned unused, in original condition and packaging, with proof of purchase.

6. Refunds

Once we’ve received and inspected your return, we’ll notify you of approval.

  • Approved refunds will be issued back to your original payment method within 10 business days.
  • Please note: your bank or card provider may take extra time to process.
  • If it has been more than 14 business days since your refund was approved, please contact us at contact@tailtastic.store.

7. Shipping Costs

  • If the return is due to our error (damaged, wrong, defective), return shipping is covered.
  • If you simply change your mind, you will be responsible for return shipping costs.