Tailtastic Shipping and Delivery Policy

At Tailtastic, we care about making sure your order reaches you safely and as quickly as possible. Below you’ll find all the details about processing, shipping, delivery times, and guarantees.

Order Verification & Processing

  • Once your order is placed, you’ll receive a confirmation email.

  • Orders are verified and processed within 2–7 business days (excluding weekends and holidays).

  • Once processing begins, it may not be possible to change or cancel your order. However, if you need assistance, please reach out to us at contact@tailtastic.store, and we’ll do our best to help.

Estimated Delivery Times

Delivery times vary by destination and shipping method. Please see below for average timeframes (excluding processing time):

  • USA / Australia / France / Spain: 15–25 business days

  • Germany / UK / Italy / Belgium / Canada: 19–39 business days

  • Rest of the World: 25–45 business days

Please note: shipping times are estimates and may be longer during peak seasons (such as holidays), due to customs inspections, or local postal delays.

Shipping Guarantee

  • All products purchased at Tailtastic are guaranteed to be delivered within:

    • 60 days for most destinations

    • 90 days for Russia

    • 120 days for Brazil

If your order does not arrive within the guaranteed timeframe, you are eligible for a refund or replacement. Please contact us within the guarantee window so we can assist you.

Important Notes

To avoid any delivery issues, please keep the following in mind:

  • We are not responsible for incorrect addresses entered during checkout.

  • We are not responsible for missed deliveries if no one is available to receive the package.

  • We are not responsible for stolen packages after delivery has been confirmed.

  • We cannot change the shipping address once your order has been dispatched.

  • Customs fees, taxes, or import duties (if applicable) are the responsibility of the customer.

  • Delays caused by customs, postal strikes, or local delivery issues are unfortunately outside our control.

How to Report a Delay or Missing Order

If your order has not arrived within the estimated delivery time:

  • Please contact us at contact@tailtastic.store within 60 days of shipment.

  • Include your order number and any tracking information.

  • Our support team will get back to you within 24 hours.

Final Note

We always strive to provide accurate delivery estimates and keep our customers informed. While some delays are outside our control, we promise to work with you to ensure your order arrives safely or issue a replacement/refund if needed.

Thank you for choosing Tailtastic – we hope you and your pets love your order!