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Frequently asked questions
Processing takes 2–5 business days, shipping takes 15–25 business days. Total delivery time is typically 17–30 business days from order date. During peak seasons, it may take longer.
You'll receive a shipping confirmation email with a tracking number once your order ships. Note: Tracking may take 3–7 days to activate after shipment.
You are responsible for any customs duties, import taxes, VAT, or clearance fees charged by your country. These are not included in our prices and are non-refundable.
Contact us within 24 hours at contact@tailtastic.store. Once shipped, orders cannot be modified or cancelled.
You have 30 days after receiving your item to request a return. Items must be unused, with tags, in original packaging.
Email contact@tailtastic.store with your order number, photo(s) of the item, and reason for return. We'll respond within 24–48 hours.
Yes, you are responsible for return shipping costs (typically $15–40 USD). Tip: Contact us first we may offer a partial refund or replacement without requiring you to ship the item back.
Contact us within 48 hours with photos and your order number. We'll provide a free replacement or full refund in most cases, you won't need to return the item.
Once we receive and approve your return, refunds are processed within 5–10 business days to your original payment method.
Opened pet food/treats/consumables, custom or personalised items, and items damaged due to misuse.
